Help Centre

What is the return policy?

We hope you love your item(s), but if not, we happily accept returns for full-priced items if they don’t meet expectations, don’t suit, don't like, or have a change of mind.

Customers have a 14-day window, starting from the delivery day, to initiate an online return for all full-priced items (including those bought with discount coupons), with returns issued to store credit. Upon booking a return customers have 7 days to post the item(s) back.

Please return items in their original condition with tags attached and in the original packaging. They should not show any signs of wear, odour, or damage. We may charge a repacking/cleaning fee for items that don't meet these criteria.

Return freight is the customer’s expense.

To return items, please book online. Unbooked returns won't be accepted and will be returned to you without notice. If the return subsequently exceeds our policy timeframe, we can't assist further.

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