Update or change order details

Incorrect or Incomplete details

Orders are processed using the exact details entered at checkout. Once an order has been placed, these details cannot always be changed.

Please check your order confirmation email carefully after placing your order to ensure all information is correct.

If you notice an error, contact us as soon as possible through our support form. While we will attempt to assist where possible, changes cannot be guaranteed once an order has entered processing or has been dispatched.

Florence Store is not responsible for delays or delivery issues caused by incorrect order details entered at checkout.

Incorrect or Incomplete Addresses

If you realise an address has been entered incorrectly, once tracking has been issued, address changes or redirections must be arranged directly with Australia Post via MyPost or their customer service.

Please note:

• Updating your address in Your Account does not update the address for orders already placed
• Florence Store is not responsible for parcels that cannot be delivered, are lost, or returned to sender due to an incorrect or incomplete address

If a parcel is returned to sender, it is the customer’s responsibility to contact customer care to arrange re-delivery.