In the rare event that you receive a faulty item or an item does not meet a consumer guarantee, please contact customer service. We are happy to assist with genuine manufacturing faults or consumer issues.
Faulty Item Policy:
- All items will be reviewed to determine if the issue is a major or minor problem. You will be advised of the final decision and the options available to you, as required under Australian Consumer Law.
- We will happily provide a free return label for approved items. Please wait for the return label before returning the item. If you return an item to us outside of these guidelines, your return will be processed according to our return policy.
- If you choose to repurchase an item before contacting us or receiving a response, the faulty item will still be handled in accordance with our faulty item policy and the options provided to you as per relevant legislation.
We are committed to ensuring you receive quality products and will address any issues promptly and fairly.
