I’ve sent my return — what happens next

Return updates: Return Manager

Returns are processed by a dedicated Warehouse/Return Team. Until they update the return status and email you, there is also no other information our customer team can provide — they see exactly what you see.

Step 1 — Check Your Tracking

Before anything else, please check your Australia Post tracking to confirm:

• Has your parcel been delivered to our PO Box?
• What was the delivery date and time?

Step 2 — Collection

• Parcels delivered before 7am are collected the same business day
• Parcels delivered after 7am are collected the next business day
• Some parcels may continue to show “awaiting collection” — this is due to Australia Post delays in updating the tracking status.

Step 3 — Received & Processing

• Once collected, returns generally take up to 5 business days from the date after the parcel is received at our warehouse (Mon–Fri, excluding Brisbane public holidays orseasonal holiday periods) to be:
  • Received
  • Checked
  • Assessed against our return conditions

Step 4 — Resolved

• The Return Manager will update
• Approved returns trigger two emails (check spam/promotions):
  1. Return completion confirmation
  2. Store voucher email
• Returns that are rejected, the customer will be notified with a single email

Important Policy Notes

• Returns outside policy are sent back to sender
• Unbooked returns (not lodged via the portal) are automatically returned without notice
• All return communication is handled via the return portal

Track your return anytime