Terms and Conditions

Terms & Conditions

Applicability

1. By accessing this website, you have agreed to be bound by the terms and conditions set out below. The conditions set out below govern the use of florencestore.com.au, trading as Florence Store under Registered Australian Business (ABN 14 105 286 431).

Governing Law

2. You agree that in the instance there is a dispute of any nature between you or us – these terms and conditions shall be governed and construed in accordance with Australian law.

Disclaimer

3 a. You understand and accept that we accept no responsibility for any loss, damage, or injury caused to your hardware or software, whether indirectly or directly, by using our website.

3 b. This site may contain certain historical or incorrect information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Copyright

4. We own the right to all data, including text, images, descriptors and video. 

Purchase Terms

5 a. If you purchase using this website, you are bound by any terms or conditions, as notified to you during – or as indicated or described on email notifications or pages of the website.

5 b. Clicking the ‘Place Order’ button, you agree to any terms or conditions, as notified to you during – or as indicated or described on email notifications or pages of the website.

6. In the absence of any email communication, all terms are specified within these terms, or throughout portals on the website this includes pages such as returns, help, or shipping.

7 a. We have no responsibility to supply you with any goods, as may be advertised on our website. You are making a legal offer with us to purchase, which we may or may not approve. You will receive written confirmation of your supplied order once completed. 

7 b. If part or whole of your order cannot be fulfilled, you will be refunded to the original payment method and notified by email. The remainder of your order will be despatched as usual. We are unable to cancel or refund the remaining order. 

8 a. In the event any discrepancies occur, the prevailing terms will be the ones most favourable to us.

8 b. Whilst we intend to provide accurate and up to date information and photographs. Discrepancies may occur, and we reserve the right to change this information without acknowledgement and without penalty to Florence Store.

Variation

9. No terms agreed between us will be varied unless we agree mutually in writing. We reserve the right to supply you goods of equivalent style, colour or type as those selected by you, at the same price you ordered.

Returns and Cancellation Policy

10 a. You may return goods as supplied from us to you, provided you follow all correct return procedures listed on the aforementioned returns page or as found here. Our policy follows QLD and Australian Consumer Law.

You can return full priced merchandise (including items on temporary promotions) by booking a return within ten days of receiving your purchase. You will receive a store credit for the returned item(s).

Merchandise must not be washed, worn or damaged and must be in original condition – with all tags attached. Please return in original packaging to help protect the item(s). Damaged, worn or soiled returns will not be accepted and delivered to the sender.

10 b.  We are unable to cancel orders once they are placed. Our warehouse operates quickly, and we are unable to accommodate cancellations.

10 c.  Florence Store is allowed to cancel your order for any reason. You will be notified of the cancellation. A refund will be credited to your original payment method.

10 d. If we choose to refund your order, this can only be applied to the original payment method. 

10 e. We reserve the right to modify, alter or change our returns process.

11. Return item(s) and the associated costs are the customer’s responsibility. Florence Store is not liable or responsible for return postage. The customer is solely responsible for the safe return of product(s).

Return for an Exchange

12. Return for an exchange; is not available by our business. At any point in which this is updated – the terms and conditions surrounding this policy will be updated to reflect this. 

Non-Returnable Goods

13. non-returnable Goods will be listed and communicated clearly on individual product pages. These goods cannot be returned unless otherwise deemed faulty or in accordance with our return policy.

Ownership of Goods

14. Ownership of goods and any associated risk passes to you upon receiving your order shipped email. Notification of delivery is proof of fulfilment of the order. Australia Post as our courier service holds all responsibility whilst in transport. We take no responsibility for any delays whilst in transit.

Rights of Third Parties

15. This agreement is between only yourself and Florence Store. Any third party or external process – can not play any part in this agreement.

Afterpay Terms

16. Upon completing your order, all terms and conditions as applied by way of purchase through the Afterpay portal will be adhered to by both yourself and Florence Store. At no time is Florence Store responsible for any communication or the governing law around using this third party service.

Paypal Terms

17. Upon completing your order, all terms and conditions as applied by way of purchase through the PayPal portal will be adhered to by both yourself and Florence Store. At no time is Florence Store responsible for any communication or the governing law around using this third party service.

Credit/ Debit Card Terms

18. Upon completing your order, all terms and conditions as applied by way of purchase through Stripe will be adhered to by both yourself and Florence Store. At no time is Florence Store responsible for any communication or the governing law around using this third party service.

Communications

19. All communication from us to you or us is detailed in our privacy policy. You will only receive communication as requested or as applicable by law. You will also be always allowed to revoke any permissions to send communications unless required by law.

20 a. You agree to receive email communication upon entering your email address into any input field across Florence Store. You may opt out by unsubscribing with the link in the footer of your email. Alternatively, contacting us directly can also get you removed. 

20 b. You agree to receive SMS communication upon your mobile phone number entry into any input field across Florence Store.  You consent to receive marketing text messages from Florence Store. Consent is not a condition of any purchase. You can OPT-OUT by unsubscribing at any time by clicking the unsubscribe link.

Discounts And Coupons

21 a. All discounts will be communicated digitally through this website or marketing channels – we reserve any right to change the discounts, without notice, at any given time. Discounts cannot be used in conjunction with any other promotional code or offer. All coupons have a 30-day expiry unless otherwise described.

21 b. Coupons cannot be applied to previous orders, and Florence Store is not obliged to refund or reimburse any coupon discount amount on any prior order placed.  If a coupon code fails, an error message will be displayed – please take care when processing your order with a coupon.  For troubleshooting any problems, please get in touch with us.

21 c. Influencer coupons are valid on full-priced products only. They are single-use only, meaning a coupon will only apply to any individual customer once. 

Store Credits

22. Store Credits will be emailed directly to you. To redeem the credit, enter the coupon code at checkout. Store Credit cannot be applied to previous orders. Florence Store is not obliged to refund or reimburse any amount on prior orders without a credit code.

22 a. Store credits can only be used to purchase with the email they are sent to.

22 b. Please treat store credits like cash; if you’ve lost or believe you have not received your store credit, please request this information promptly. We can only access six months of credit information from today’s date.

Welcome Coupon

23. You will receive an email including your welcome coupon. To redeem this discount, enter the coupon code at checkout. The offer is non-transferable, valid for one-time use only and cannot be used in conjunction with any other promotional code or offer. The offer cannot be applied to previous orders, and Florence Store is not obliged to refund or reimburse any discount amount on prior orders without a coupon code.

Welcome vouchers are valid on your first purchase only. The discount cannot be applied to a second-order or where you’ve returned an item from your first order for store credit.

Competitions and Liability

24 a. Entrants acknowledge that our promotions are in no way sponsored, endorsed or administered by, or associated with, Instagram. By entering, entrants confirm they release Instagram and Facebook’s responsibility and agree to their terms of use.

24 b.  All terms and conditions of entry are listed on competition posts or pages.  Prizes are not transferable and are not redeemable for cash. We accept no responsibility for damaged prizes or if lost in transit.

24 c. Florence Store is not responsible or liable for any loss, fault or damage to the awarded prize, associated items or winner. Awarded prizes or associated items are not able to be returned. 

Deliveries

25 a. Shipping costs, unless otherwise mentioned, are the customer’s responsibility. Upon checking out, you agree to the terms viewed in our shipping policy.

25 b. Once a parcel has left our warehouse, we can not be held liable for parcel delivery delays or lost packages; this is the responsibility of Australia Post.

Modification to prices 

26. Prices for our products are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Sale Terms and Conditions

Sale prices are as displayed
No other coupons or discounts are valid with sale items
Percentage discount amounts can, and will vary from time to time
Florence Store is not obliged to refund or reimburse any discount amount on prior orders places, or where a discount amount is changed

Sale items are final sale, and cannot be returned – unless faulty