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Coupons & Vouchers
Orders and Payment
Returns
Rewards
Security and Technical
Shipping & Delivery
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Voucher balance and details
Find my store voucher
Do you offer discount codes
Apply a coupon or store vouchers
Voucher not working or applying
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Find my order details
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Return policy
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Update Account Details
Sensitive information and security
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Find my order details
Your order number is included in the order confirmation email and SMS sent after your purchase.
To locate it:
- Check your email inbox for your order confirmation email from Florence Store.
- Open the email — your order number will appear near the top of the message.
You can also find it in your account:
- Sign in to your account:
https://florencestore.com.au/my-account - Select Orders.
- Your order number will be listed next to each order.
Tip:
If you can’t find the confirmation email, check your spam or junk folder as it may have been filtered there.