In the rare instance, Australia Post has been unable to deliver, the parcel has not been collected by the customer, has been redirected, or returned to sender (RTS) – charges may apply and will be assessed on a case-by-case basis.
In most instances, we will assist the customer with resending the item, without charge.
If the customer has requested a redirection we disclaim all responsibility for the parcel – the customer must resolve any deliveries directly with Australia Post.
We reserve the right to charge the customer a maximum of $20.00, where the return was through no fault of Florence Store or Australia Post, prior to resending the item or providing a return in accordance with our return policy.
Florence Store is not responsible for parcels that cannot be delivered, lost, redirected or returned to sender.
