Free Delivery On Purchases Over $99+*
Brisbane Despatch - Delivered 1-3 Days*

Help Centre

Unable to deliver or redirected parcels?

In rare cases, if Australia Post is unable to deliver your parcel, if the parcel hasn't been collected, has been redirected, or returned to sender (RTS), charges may apply and will be assessed individually.

Possible Charges:

  • We reserve the right to charge a postage fee if the return was due to no fault of Florence Store or Australia Post. This fee applies before resending the item.

Responsibility Disclaimer:

  • If you've requested a redirection, please note that we disclaim all responsibility for the parcel. You'll need to resolve any delivery issues directly with Australia Post.
  • Florence Store is not responsible for parcels that cannot be delivered, lost, redirected, or returned to sender.

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