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Coupons & Vouchers
Orders and Payment
Returns
Rewards
Security and Technical
Shipping & Delivery
Shopping
Voucher balance and details
Find my store voucher
Do you offer discount codes
Apply a coupon or store vouchers
Voucher not working or applying
Store voucher conditions
SMS coupon codes
AI Assistance Disclaimer
Find my order details
Payment methods and pricing
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Using Afterpay or Klarna payments
Cancel or change my order
Update or change order details
Pre Order Information
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Return policy
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Sale item - not returnable
I’ve sent my return — what happens next
Exchanges
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Coupons, vouchers & returns
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Update Account Details
Sensitive information and security
Communication preferences
AI Assistance Disclaimer
Store voucher conditions
- Store vouchers must be entered during checkout and cannot be applied to processing or completed orders.
- Store vouchers have a 24 month expiry, unless otherwise informed.
- Store vouchers can only be sent to the email used for the original purchase.
- Store vouchers cannot be redeemed for cash or combined into a new voucher.
- Store vouchers are not legal tender, account cards, credit cards, debit cards, or securities.
- Store vouchers details can only be shared with the email address associated with the store vouchers.
- Store vouchers can be used on all products at Florence Store, though we reserve the right to limit their use.
- If you use a store voucher to purchase and then return an order, free shipping does not apply to the return.
- If your order exceeds the value of the voucher, the balance must be paid using a debit or credit card.
- If you return an item bought with a voucher, the return will be issued as a new store voucher for future purchases.
- Florence Store reserves the right to update or change these terms at any time, including the introduction of fees.