Not entirely satisfied with your purchase? If you’d like to return an item, see below for our frequently asked questions and answers.
If you have a change of mind, or you’re not entirely satisfied – we’re happy to accept return requests within 7 days of receiving your parcel. Request a Return.
Full priced items (including items on temporary promotion) must be returned in the original packaging (as received), with all original tags and labels. Item(s) can be returned for a store credit only.
All sale items are final and cannot be returned, unless faulty.
We only accept returned item(s) that have been lodged online using our Returns Portal. Returns not lodged online will be redirected back to you. We do not offer free return postage.
You will be issued a Returns Authorisation Number via your purchase email with instructions on how to send your parcel back. Items need to be received by our distribution centre within 15 days of receiving your Return Authorisation Number. Returns outside of this time frame will be returned to the customer and not accepted.
NOTE: enter order numbers only when submitting a return.
Exchanges are not available as a return option. If you need to return something for a different size or style – request a return and you will be able to use your store credit to purchase the correct size.
We are unable to exchange due to how quickly we sell through our products.
We aim to provide our customers with products of the highest quality. To report a faulty item, please contact us within 14days of receiving your item(s) – we are unable to help past then.
An item is faulty if it has arrived with a manufacturing defect. All faulty items that are returned will be replaced or refunded to the same payment method used when originally purchased.
An item is not faulty if it does not fit or you have changed your mind. We do not offer full refunds for change of mind purchases.
Please allow up to 3 business days for your return to be processed once your parcel is received. We do not offer free return postage.
Your store credit will then be emailed to the same purchasing email address (if you don’t receive check promotions/junk folders). Your store credit will be for the original purchase amount. Store credits have no expiry.
Shipping costs are not returned. We do not offer refunds for change of mind returns.
We understand online shopping can be difficult so we do our best to provide clear photographs and offer accurate size measurements and descriptions.
Due to variations in screen colour settings on computers and mobile devices some colour discrepancies will occur. If you have a change of mind, or you’re not entirely satisfied – we’re happy to accept returns. See above for our return policy. Request a Return