Returns - Women's Online Clothing Boutique

Returns

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Our Returns

Please be aware of the Australia Post disruptions that may cause delays.

We allow 5 business days for your returns to be processed by our team from the date your return arrives back at our warehouse. You will be notified via email once your return has been processed. We thank you for your patience.

Book A Return

What is the return policy?

We understand that sometimes things just don’t fit or look the way you expected.

You are able to return full priced merchandise (this includes items on temporary promotions), by booking a return within 10 days of your delivery date. You will receive a store credit for the returned item(s).

Return items must not be washed, worn or damaged and in original condition – with all tags attached. Please return in original packaging. Damaged, worn or soiled returns will not be accepted and will be delivered back to sender.

What is the return process?

1. Book your return online within 10 days of your delivery date.

2. You will receive a confirmation email that you’ve successfully booked your return.

3. Allow 3 business day for approval.

4. Once approved you will receive a confirmation email with shipping details.

Return freight is the customers expense. We do not return any shipping fees that you paid at time of purchase.

Non-returnable item(s)?

Sale items are final sale. Sale items cannot be returned unless they have arrived with a manufacturing fault.

We are unable to accept returns on Mahō, hats and earrings due to Australian health and safety regulations.

Returning my item(s)?

Return items must not be washed, worn or damaged and in original condition – with all tags attached. Please return in original packaging. Damaged, worn or soiled returns will not be accepted and will be delivered back to sender.

How long do returns take?

Allow 3 business day for approval. Once approved you will receive a confirmation email with the shipping guidelines.

Your return will be processed within 5 business days of us receiving. You will be notified via email once your return has been processed.

Find my order number?

We send both SMS’s texts and emails containing your order number.

We advise checking all possible emails, incase you have purchased using one of your alternative email address.

Can I change/ cancel my order?

Due to our quick dispatch timeframes we unfortunately are unable to make changes to, or cancel your order. This includes changing sizes, cancelling the order and changing the delivery service.

Our Customer Service team will not be able to help amend your order once it has been placed.

Can I exchange?

We are not able to offer exchanges, for numerous reasons. Mainly, items/sizes can not be held for exchanges, we are also unable to guarantee stock availability on receipt of your return for an exchange.

You will be able to purchase the correct size or item, using your store credit once your return is processed.

I’ve received a faulty item?

In the event you have received a faulty item please contact us. Please include as much detail as possible to assist us in resolving the issue.

My order is wrong?

Please contact us and provide as much information as possible so we can fix this for you! The correct item(s) will be despatched to you on receipt of the return(s). We will always endeavour to supply the right item – in the instance of a wrong item being delivered, before offering a refund.

We have made every effort to display the colours and descriptions of our products as accurately as possible. As computer monitors, tablets and mobile device screens vary, we cannot guarantee that your display of a colour will be completely accurate.

Easy online returns!

Not entirely satisfied with your purchase? If you’d like to return an item see our frequently asked questions and answers below.

Book a return

Our Returns

Easy online returns!

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