Returns
Easy Returns
Simplifying returns with our easy online returns journey completed in just a few clicks!
Book a return
If you are not completely happy with your purchase, item doesn’t suit you, change your mind, we are happy to offer the option to return.
Florence Store accepts returns on full-priced items (this includes orders where coupons are used). You are required to book a return within 10 days of the delivery date. Items returned will be honoured with a store credit.
Return items must be in original condition – with all tags attached – in original packaging. Items must not show signs of wear, washed, or damaged. We reserve the right to reject return items.
If an item is faulty, missing or incorrect, please refer to the sections below.
1. Book your return within 10 days of your delivery date. Enter both order number and email address to start your return. Returns will not be accepted if not booked online (experiencing problems, please contact us).
2. You will receive instant email confirmation your return has been booked, it will contain our return address and return details.
3. Post your item(s) in original condition and packaging, ensure you include your return number. Your return must be posted within 10 days of booking your return. Return freight is the customer’s expense.
Merchandise returned to us after the specified 10 day period will not qualify for a return and the parcel will be returned to sender.
A fair-play policy applies. We reserve the right to reject a return or suspend or terminate the account of anyone deemed to be unreasonably or excessively submitting returns.
Florence Store accepts no responsibility for lost return parcels. We recommend you send express shipping with tracking.
We advise checking your return parcel tracking information. We will only contact you after your return has been reviewed and processed.
Allow Australia Post 10 business days to deliver your return to our PO Box. Returns are generally processed by our Returns Team the next business day after they are marked delivered.
Florence Store accepts no responsibility for lost return parcels. We recommend you send express shipping with tracking.
Please choose carefully; sale items (Listed as % OFF) are final sale. Sale items cannot be exchanged, credited or refunded.
If an item is faulty, missing or incorrect, please refer to the sections below.
For hygiene reasons, we are unable to accept returns for jewellery and headwear, including earrings, necklaces, hats and scrunchies, unless faulty.
We are unable to process exchanges, or facilitate holds through our online store. You can return your item to us and place a new order with your store credit to receive the size or item of your choice.
Any promotional offers, or coupon discounts received in the original order will not be carried over. Refer to coupon conditions. Florence Store is not required to honour any coupon or voucher amount on a subsequent purchase.
Any promotional offers, or coupon discounts received in the original order will not be carried over. Refer to coupon conditions. Florence Store is not required to honour any coupon or voucher amount on a subsequent purchase.
We send both SMS texts and emails containing your order number.
We advise checking all possible emails if you have purchased using one of your alternative email addresses.
Due to our fast processing times we are unable to cancel or make amendments to any order after the order is placed.
Amendments may include but are not limited to: Changes to colours and sizes, adding or removing items, combining orders, applying discounts or full order cancellations.
Orders cannot be cancelled or changed, and subsequent returns will be dealt with in accordance with the returns policy.
In the rare event that you receive a faulty item, please report to us. We are happy to help with genuine manufacturing faults.
All faulty returns will proceed through a review to determine a major or minor problem. You will be advised of the final decision and the options available to you. Under Australian Consumer Law, we will repair, replace or refund faulty items.
We will happily arrange a return postage label to return an approved faulty item. If you post back before contactng us, this will be at your expense.
We do our best to make sure you receive your order without a hiccup. If an item is missing or incorrect please get in contact with our customer service team and we’ll do our best to get any missing or incorrect items to you as soon as possible! We happily provide return labels for incorrect items. If you arrange postage prior to hearing from us, this will be at your expense.
We have made every effort to display images and supporting descriptions (these work hand in hand, not seperately of each other) of our products as accurately as possible.
As computer monitors, tablets and mobile device screens vary, we cannot guarantee that your display of a colour will be completely accurate.
Easy online returns!
Book a return below using our easy online returns journey below.
Book a return
