Help Centre

Coupon codes when returning?

Florence Store accepts returns on full-priced items (this includes orders where coupons are used) – full return policy is available here.

If you return an order and want to reorder another item/size/colour, we cannot reissue a discount code or deduct a previously used coupon discount from your new order. 

We cannot issue you a new coupon code. 

Each coupon has its own set of unique terms and conditions. Please refer to the email received containing the coupon for these. 

We have general coupon terms and condition.

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