Shipping
Same Day Despatch*
Order before 2pm Mon – Fri. Faster, safer and smarter deliveries is our focus. Getting you your purchases quick!
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Australia Free Express Post Spend $100+
Australia Express Post $7.00
Brisbane Same Day Delivery $10.00
International Free Shipping Spend $200+
International orders $15.00
Order before 2pm Monday – Friday and your parcel will be despatched the same day.
Order after 2pm, the weekend or QLD public holiday and your parcel will be despatched the next business day.
While we endeavour to despatch goods within the time frames as indicated, processing times may be delayed during peak or sale periods, and public holidays.
Most parcels will arrive within 1 – 3 business days
Western Australia parcels will arrive 4+ business days
International deliveries can take 7+ business days
We are not able to guarantee delivery dates. Australia Post, may at time experience delays, disruptions and service updates, these can all affect delivery times. Domestic delivery disruptions.
Brisbane, QLD, Australia.
You will receive a tracking detail email by 5pm on the day your order is despatched.
Changes to your order’s delivery status will be indicated via your tracking number on Australia Posts website.
We will always try to amend the address before your order is shipped, please contact us promptly. You cannot change the shipping address from your account.
Unless otherwise required by law, Florence Store will not replace or refund items which you do not receive if your parcel has been delivered to a wrongly supplied address.
If you’d prefer not to sign for your delivery, you can remove the signature requirement – and opt in for leave in a safe place. Florence Store disclaim all liabilities in relation to the delivery of the parcel.
Brisbane same day delivery parcels, automatically opt in for leave in a safe place. Florence Store disclaim all liabilities in relation to the delivery of the parcel.
Unless otherwise required by law, Florence Store will not replace or refund items which you do not receive if being delivered via ATL delivery.
Once a parcel has left our warehouse we can not be held liable for parcel delivery, delays or lost parcels, this becomes the responsibility of Australia Post.
In the event your parcel is delayed, Australia Post advises you lodge a parcel information request. Australia Post can provide the most accurate up-to-date information on your parcel and assistance.
Due to our fast processing times we are unable to cancel or make amendments to any order after the order is placed.
Amendments may include but are not limited to: Changes to colours and sizes, adding or removing items, combining orders, applying discounts or full order cancellations.
Orders cannot be cancelled or changed, and subsequent returns will be dealt with in accordance with the returns policy.
Orders for Same Day Delivery that are placed before 8am each business day (Monday – Friday), are eligible to be sent with our Courier Partner for delivery by 6pm the same day. Orders placed after 8am will be processed with our Courier Partner and will be collected the following business day for same day delivery by 6pm. Terms Apply.
– The courier can only deliver to physical addresses
– Deliveries will be left in a safe place, following our Authority To Leave policy above
– Delivery is a flat rate of $10.00
– You will receive a tracking update for your order
– We are not liable for delays and our standard return policy applies to all purchases
– We are not liable for delays and do not offer reimbursement for postage costs
Free express spend $100+
Getting your purchase to you quick. We despatch orders each business day from Brisbane.
Shipping all orders from Brisbane, QLD
