Shipping

Free shipping on all orders!

We offer Free Shipping on all orders. Getting your purchases to you quick with Australia Post. We despatch orders daily.

What are the shipping costs

Australia Free Express Shipping
New Zealand Free Shipping Spend $100+
International Free Shipping Spend $200+

Express Australia $10.00
Same Day Brisbane Metro $10.00
New Zealand all other orders $10.00
International orders $15.00

Please visit Australia Posts website for updated delivery timelines for your region.

Where do we ship from?

We ship from our headquarters in South Brisbane, QLD, Australia. We are a small family run business.

International?

We service the below countries for a flat rate $15.00, we ship all orders from Australia.

New Zealand, United States, United Kingdom, Singapore, Hong Kong, Japan, Norfolk Island, Christmas Island, Cook Island

Despatch and delivery time

We despatch orders daily. Express orders are despatched with priority. We use Australia Post which can take 1-4 business days (major capital cities and major metro areas) regular post, or next day with express. Regional areas outside the post network may be 4-7 days.

International deliveries – can take 2-3weeks. Express post cannot be guaranteed to be any quicker.

Tracking your order

Once your order is packed and leaves our warehouse you will receive and email that same evening, with a consignment number to track your parcel with Australia Post. Or see the most up to date order information.

I order a preorder item(s)

Orders containing preorder items are shipped in whole. We are unable to split your order to ship when ordering a Pre Order item. If you’d like seperate shipments please place two orders. Please contact us if you order together, and would like them despatched seperate.

How should I receive my order

Florence Store, takes no responsibility for any items that may go missing or not delivered correctly. Deliveries that have been delivered or despatched and we can prove this – are no longer the responsibility of Florence Store.

Same Day Shipping

– Same day delivery is available for the Brisbane Same Day Network
– Same day shipping orders must be placed by 8:00am AEST weekdays to receive by 6pm same day. Orders placed after this will be delivered the next business day
– We cannot deliver same day to Post Office Boxes
– Same day deliveries will be left in a safe place if recipient is not available
– Same Day Delivery is a flat rate of $10.00
– You will receive an email update with tracking for your order

Coronavirus Impact

You may experience delays in receiving your parcel. Factors relating to COVID-19 are out of our control – parcels will be despatched at their earliest. Australia Post are experiencing delays across their entire network.