Shipping

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What are the shipping costs?

Australia Free Express Shipping Spend $100+
New Zealand Free Express Shipping Spend $100+
International Free Shipping Spend $200+

Australia Express $7.00
Same Day Brisbane Metro $10.00
New Zealand all other orders $10.00
International orders $15.00

Please visit Australia Posts website for updated delivery timelines for your region.

International shipping costs?

We service the below countries for a flat rate $15.00, we ship all orders from Brisbane, Australia.

New Zealand, United States, United Kingdom, Singapore, Hong Kong, Japan, Norfolk Island, Christmas Island, Cook Island

Our warehouse location?

We ship from our headquarters in South Brisbane, QLD, Australia. We are a small family run business.

Despatch and shipping estimates?

We despatch orders each business day, allowing one business day for despatch – sent via Australia Post with tracking. Major capital cities and metro areas, delivery can take 1-2 business days, regional areas are 2-3 days.

International deliveries – can take 4-7 days.

Australia Post Delivery Updates and Service Information

Can I track my order?

Once your order is packed and leaves our warehouse you will receive and email that same evening, with an Australia Post tracking number. Please allow up to 12 hours for the tracking to update following your parcel collection from our warehouse.

You can access all order information

Authority to leave my parcel?

Australia Post offers you the ability to opt for your parcel to be left in a safe place. Deliveries that have been delivered and we can prove this – are no longer the responsibility of Florence Store.

Australia Post delayed parcels?

Once a parcel leaves our warehouse, Florence Store takes no responsibility for a parcel being delayed, lost or damaged in transit. You will need to follow this up with directly with the courier company and seek compensation from them.

All orders will be delivered to the address supplied, the customer is responsible for ensuring the delivery address is correct. Deliveries that have been delivered and we can prove this – are no longer the responsibility of Florence Store.

If we can prove your parcel has been sent, any parcels not delivered via Australia Post or parcels that have been stolen at point of delivery are not our responsibility.

Same day shipping?

– Same day delivery is available for the Brisbane Same Day Network.
– Same day shipping orders must be placed by 8:00am AEST weekdays to receive by 6pm same day. Orders placed after this will be delivered the next business day.
– We cannot deliver same day to Post Office Boxes.
– Same day deliveries will be left in a safe place if recipient is not available.
– Same Day Delivery is a flat rate of $10.00.
– You will receive an email update with tracking for your order.
– Whilst our warehouse team and couriers try incredibly hard to make sure a same day delivery happens – we are not liable for any delays.

We’re still delivering

Faster, safer and smarter deliveries is our focus! Getting you your purchases quick!

Free express shipping spend $100+

Getting your purchase to you quick with Australia Post. We despatch orders each business day. We are here to make it easy for you to receive the very latest fashion styles!

Coronavirus Response

We’re still working hard to despatch all orders fast! All orders are leaving within 24 business hours of purchase.