Shipping
Shipping
Free shipping on all orders!
Australia Post is experiencing delivery delays due to a high volume of parcels in their network as more people are now shopping online.
Shipping Costs
FREE SHIPPING ON ALL ORDERS
$5.00 Standard Australia Post
$10.00 Express Australia Post
$10.00 Same Day Brisbane Metro
$15.00 New Zealand Shipping
Please visit Australia Posts website for updated delivery timelines for your region.
Despatch Times
Orders placed are dispatched within 72 hours. Same day and Express orders are despatched daily. We use Australia Post which can take 2-3 business days (major capital cities and major metro areas). Regional areas outside the post network may be 4-7 days.
Tracking
Once your order is packed and leaves our warehouse you will receive and email with a consignment number to track your parcel with Australia Post.
PreOrder Items
Orders containing preorder items are shipped in whole. We are unable to split your order to ship when ordering a Pre Order item. If you’d like seperate shipments please place two orders. Please contact us if you order together, and would like them despatched seperate.
Coronavirus Impact
You may experience delays in receiving your parcel. Factors relating to COVID-19 are out of our control – parcels will be despatched at their earliest. Australia Post are experiencing delays in areas of lock down.
Receiving Your Order
Florence Store, takes no responsibility for any items that may go missing or not delivered correctly. Deliveries that have been delivered or despatched and we can prove this – are no longer the responsibility of Florence Store.
Same Day Shipping – Brisbane Only
- Same day delivery is available for the Brisbane Same Day Network.
- Same day shipping orders must be placed by 9:30am AEST weekdays to receive by 6pm same day. Orders placed after this will be delivered the next business day.
- We cannot deliver same day to Post Office Boxes
- Same day deliveries will be left in a safe place if recipient is not available
- Same Day Delivery is a flat rate of $10.00.
- You will receive an email update with tracking for your order.
