Once your return reaches our PO Box, our returns team will still need to gather and process it. Returns are collected every business day by 7 am. If your return is delivered after 7 am, it will be collected the following business day.
Processing Time:
- Returns are typically processed within 5 business days (Monday to Friday) after collection.
- Upon processing, you will receive two automated emails to the address used for your purchase: a return completion email and a store voucher email. Be sure to check your spam or promotions folders in case these emails are misdirected.
Return Policy:
- If your return falls outside our return policy, it will be returned to you (RTS - Return to Sender).
- Unbooked returns won't be accepted and will be returned to you without notice. (RTS - Return to Sender).
You can check the status of your return at Return Status Check.
