In the rare event that you receive a faulty item or an item does not meet a consumer guarantee, please contact customer service. We are happy to assist with genuine manufacturing faults or consumer issues.
Faulty Item Policy:
- All items will be reviewed to determine if the issue is a major or minor problem. You will be advised of the final decision and the options available to you, as required under Australian Consumer Law.
- We’re happy to provide a free return label for approved items, but please wait for it before sending your return. Postage costs may be at your expense until a genuine manufacturing fault is confirmed.
- Returns sent outside of these guidelines will be processed according to our return policy.
- If you return an item without prior approval, we are unable to reimburse any freight costs.
- If you choose to repurchase an item before contacting us or receiving a response, the faulty item will still be handled in accordance with our faulty item policy and the options provided to you as per relevant legislation.
We are committed to ensuring you receive quality products and will address any issues promptly and fairly.
