We confirm orders in the following four ways, and you can access your order details, including the order number, through all of them:
- At the time of purchase
- Through two confirmation emails
- Via two SMS messages
- In your Florence Store account (if you were signed in when making the purchase)
Tips to Ensure You Have All the Information:
- Thoroughly review all these methods to make sure you have everything you need.
- Check your spam/junk or promotional inboxes if you can't find the purchase confirmations.
- If you have multiple email addresses, we recommend checking all of them.