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Help Centre

Find my order number?

We confirm orders in the following four ways, and you can access your order details, including the order number, through all of them:

  • At the time of purchase
  • Through two confirmation emails
  • Via two SMS messages
  • In your Florence Store account (if you were signed in when making the purchase)

Tips to Ensure You Have All the Information:

  • Thoroughly review all these methods to make sure you have everything you need.
  • Check your spam/junk or promotional inboxes if you can't find the purchase confirmations.
  • If you have multiple email addresses, we recommend checking all of them.

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