Help Centre

Voucher error – not for you?

If you encounter an error message during checkout stating, "This coupon is not valid for you" please ensure that you are using the same email address to which the coupon was originally emailed. Double-check the spelling of your email address entered during the checkout process.

For security purposes, voucher codes are specifically linked to the email address they were provided to and cannot be used with any other email address. It is important to note that we strictly adhere to this policy and will not provide voucher information to any email address other than the one to which the voucher was originally supplied.

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