The only two ways to locate your store voucher. We will not resend vouchers.
Option 2 (via your account) is the most reliable.
Option 1: Email
Store vouchers are sent to the email address used for your purchase.
If you can’t find your voucher or you’ve lost it, please check the following:
- Your inbox
- Junk, spam, or promotions folders
- Any other email accounts you may have used
To quickly locate it, search your email for:
“Florence Store Voucher”
Option 2: Florence Store Account
You can view all your store vouchers and check their balance by logging into your Florence Store account and visiting the “Store Vouchers” section.
If you’re unable to sign in or are told that you don’t have an account, you likely checked out as a guest.
To access your vouchers:
- Sign in or Register a new account using the same email address used at checkout.
- Any available vouchers will automatically appear under “Store Vouchers.”
For security and fraud prevention, we’re unable to resend vouchers or make any changes to voucher details.
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