Free Delivery On Purchases Over $99+*
Brisbane Despatch - Delivered 1-3 Days*

Help Centre

Tracking my order?

You'll receive an email with your tracking information as soon as your parcel is scanned out of our warehouse. This scan happens right before the parcel is collected by an Australia Post bulk collections driver. Please be aware that Australia Post doesn't scan parcels at the time of collection, so it might take a few hours for updates to appear in the Australia Post tracking.

How to Track Your Order:

  • Use the tracking number provided in your email to check your order's delivery updates and status on the Australia Post website.
  • Australia Post provides the most accurate and up-to-date information about your parcel.

Important Note:

Florence Store does not have access to Australia Post's tracking systems, so we can not track parcels on Australia Post behalf. For the latest information, please refer directly to Australia Post.

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