Help Centre

Delayed or Lost Parcels?

Florence Store is not responsible for parcels that are lost, stolen, damaged or delayed in transit due to the fault of Australia Post, other delivery carriers or theft. 

Upon purchasing; you agree to contact and deal directly with Australia Post to resolve any issues in the unlikely event these arise.

Australia Post can provide the most accurate, up-to-date information on your parcel and assistance, including (in the rare event) compensation directly to you.

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