We encourage our customers to check the address is correct on your order before placing it. Once your order has been placed, we endeavor to get it to you as soon as possible.
Updating an address in Your Account won't change the shipping address on any order.
Once you have been issued a tracking number for the parcel, Australia Post may be able to re-direct this for you. You can request this via your My Post account or contacting Australia Post customer service.
Florence Store is not responsible for parcels that cannot be delivered, lost or returned to sender – in the instance, you’ve provided an incorrect address.
