Manage Your Return
Returning items is a breeze with our online returns platform – complete a return in accordance with our return policy in a few steps.
Returns
We hope you love your item(s), but if not, we happily accept returns for full-priced items if they don’t meet expectations, don’t suit, don’t like, or have a change of mind.
Customers have a 14-day window, starting from the delivery day, to initiate an online return for all full-priced items (including those bought with discount coupons), with returns issued to store credit. Upon booking a return, customers have 7 days to post the item(s) back.
Need assistance with a return? Firstly refer to our return information.
Manage Your Return
1. Find your order number
Check your emails, SMS, or account for your order number – it will look something like this: 8xxxxx
2. Submit your return online
Follow the steps in the online portal to submit your return and generate your return authorisation and return address. We allow one return per order.
3. Pack your return
Pack the item(s) in original condition, tags attached, folded as received inside the product’s clear plastic packaging.
4. Post your return
Follow the return confirmation email and post within 7 days of completing your return online. Return freight is the customer’s expense.
