Manage Your Return
Return items with our online returns platform – complete a return in accordance with our return policy below in a few steps.
Returns
We hope you love your item(s), but if not, we happily accept returns for full-priced items if they don’t meet expectations, don’t suit, don’t like, or have a change of mind.
Customers have a 14-day window, starting from the delivery day, to initiate an online return for all full-priced items (including those bought with discount coupons), with returns issued to store voucher. Upon booking a return, customers have 7 days to post the item(s) back.
Something else or need assistance with your order? More on returns.
Manage Your Return
1. Find your order number
Check your emails, SMS, or account for your order number – it will look something like this: 8xxxxx
2. Submit your return online
Use the online portal to request your return, generate a return authorisation, and get the return address. Please return all items you wish to return from your order in one request.
3. Prepare your return
Folded as received – in original condition with tags attached, inside the product’s clear plastic packaging. Do not tape or stick to the product’s plastic packaging. A return fee will be deducted if the return doesn’t comply.
4. Post your return
Follow the return confirmation email and post within 7 days of completing your return online. Return freight is the customer’s expense.