1. Book your return within 14 days of your delivery date (We enforce this policy, no exceptions apply).
2. Enter your order number and email to start your return.
3. Book all items you plan on returning together. Only one return can be booked per order.
4. Our return address and essential information will be shown on-screen after a successful booking. A copy of these details will be emailed.
5. Post the item(s) in original condition, tags attached, folded as received inside the product’s clear plastic packaging.
6. Place a copy of your return number inside the parcel. Do not stick or tape to the product’s clear packaging.
7. Post within 7 days of booking the return. Return freight is the customer’s expense.
Please keep your return parcel tracking handy to see if the return has arrived at our PO Box.
Florence Store accepts no responsibility for lost return parcels. We reserve the right to deduct a return fee if returns are not returned adhering to the above.