Help Centre

Pending payment on order?

A pending payment status indicates that a transaction has been initiated but the payment was left unfinished. There are various reasons for this, including the payment being declined by the payment gateway or the customer not completing the checkout process.

If you think this is incorrect, we recommend reviewing your bank statements or payment provider records and reaching out to us as soon as possible.

If you intended to complete the purchase, you will need to start the order again.

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