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Contact Us

Send us a message through our contact form and our Brisbane-based team will respond thoughtfully within 2 business days. We’re online Monday to Friday, 10am–4pm AEST.

We reply within 2 business days.

Everything in our Help Centre is the same information our team uses when replying — so you’ll get the same help, just faster.

Location: South Brisbane, QLD
Email: [email protected]

Ask Help Centre:

Just a quick note: Please send only one enquiry — our system automatically groups repeat messages and pushes your original request to the back of the queue. Allow up to 2 business days for a response.

Contact Form

Florence Store has a zero-tolerance policy for disrespectful, dishonest, or rude behaviour. We will not address any request delivered in that manner — respect goes both ways, and we believe issues are resolved with understanding when everyone remains respectful.