Help
Whether you’re new or a returning loyal customer, your security is our number one priority. See the padlock next to the web address – this shows you we are secure and protecting your information.
Florence Store also voluntarily participates in the program for independent verification through customer reviews.
We’re an online only at the moment. But are definitely looking at opening a store front in the future.
Our customer service is dealt with online – we’re great at helping over email. We don’t have a call centre available to use, and is not something our small business can facilitate at this time.
We send order confirmations to your email and by sms.
Subscribe to receive a voucher code for 20% OFF your first order. You can also subscribe using your email at the bottom of each page – or inside the subscribe popup.
You are required to redeem your voucher code. On the cart or checkout pages, you will see the label ‘Store Voucher or Coupon?‘ – click this – and enter the voucher code in this field.
We can’t retrospectively apply voucher codes to orders. Good news, you will still be able to use the voucher code on your next order, as long as it is used before the voucher expiry date.
Subscribe to receive a voucher code for 20% OFF your first order. You can also subscribe using your email at the bottom of each page – or inside the subscribe popup.
You are required to redeem your voucher code. On the cart or checkout pages, you will see the label ‘Store Voucher or Coupon?‘ – click this – and enter the voucher code in this field.
We can’t retrospectively apply voucher codes to orders. Good news, you will still be able to use the voucher code on your next order, as long as it is used before the voucher expiry date.
Coupons are required to be entered during checkout.
Coupons are valid on full-priced items only (excludes sale or clearance items). Valid for one single use. Coupons cannot be used in conjunction with any other offer. Coupons are valid for 30 days.
Any coupon redeemed during a purchase that is returned will be forfeited. Florence Store is not required to honour any voucher amount on a subsequent purchase.
Received an SMS voucher? 20% OFF Applies to full prices purchase items only.
Due to our fast processing times we are unable to cancel or make amendments to any order after the order is placed.
Amendments may include but are not limited to: Changes to colours and sizes, adding or removing items, combining orders, applying discounts or full order cancellations.
Orders cannot be cancelled or changed, and subsequent returns will be dealt with in accordance with the returns policy.
We are here to help!
Below are some frequently asked questions to help with your Florence Store experience.
